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|  | |  | | | Samsung HT-BD2ET Blu-ray Home Theater System | | | | | SKU:
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Usually ships in 1 business days | | Only 2 left in stock, order soon! | | | | | | The superior sound quality of Blu-ray Disc¿ movies and shows comes through loud and clear. A 5.1 channel system and 800W total output gives you all the power you need. Four satallite speakers and passive subwoofer ensure the boldest, clearest sonic spectrum. DTS-HD and Dolby Digital TrueHD compatibility delivers the highest quality Blu-ray audio. Advanced HDMI¿ connectivity with full HD 1080p offers crisp, clear HD images to match the pristine sound. Added DVD and CD playback give you even more entertainment options. | | | |
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| $799.99 | |
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| | Product Details | | Product Length: | 15.59 inches | | Product Width: | 17.32 inches | | Product Height: | 3.43 inches | | Product Weight: | 13.45 pounds | | Package Length: | 29.8 inches | | Package Width: | 23.5 inches | | Package Height: | 19.0 inches | | Package Weight: | 55.75 pounds | | Average Customer Rating: |  based on 14 reviews |
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| | Features | 5.1 ch system with 800w total output powerHDMI out with 1080p (Full HD)DVD/DVD±R/DVD±RW, CD/CD±R/CD±RW, MP3/Jpeg viewer/WMADolby Digital® plus, Dolby Digital TruHD®, dts-HD, Dolby Digital EX®, DTS 96/24 and DTS Neo 6Optical Digital Input
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| | Customer Reviews | Average Customer Review:
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 GARBAGE - I will never buy another Samsung Blu-ray player again Jul 18, 2010
Paired with my Samsung HDTV, the Samsung HT-BD2E home theater system in a box started off great. Eight months later, while watching a Blu-ray disc, the units audio signal became out of sync with the visual signal. Sent it back for repairs and it worked for another six months until the same problem resurfaced. This time it was out of warranty and the cost to repair was half the cost of a new unit. Regular DVDs still worked OK until the unit completely shutdown four months later. Piece of junk! To top it all off, Samsung customer service was pathetic. As much as I enjoy my Samsung HDTV, I will never buy another Samsung Blu-ray player or home theater system again.
1 of 1 found the following review helpful:
More Headache Than What's it Cost...Which Was TOOO Much Jan 21, 2010
We have had the product since January of 2009. Started having problems in March with it not playing some BR dvd's. Samsung sent us the FW upgrade and that fixed things for a little while.
Towards the end of summer it again refused to play some BR movies so we called Samsung again and they said they would send us out the "newest FW upgrade" well--they neglected to look in our customer file to see that we had already received the ONE AND ONLY FW upgrade so we got a duplicate that was useless. We called Samsung and they said that a new FW upgrade hadnt been released yet and they had no timeline on when one would be.
About a month and a half later it started to lock up in the middle of movies, skip horribly, not load the menu screen, and make rattling and grinding noises. Called Samsung and sent it into their repair facility, CVE Inc. and they lost my unit for about a week and said that they didnt receive it--I told Samsung I had the UPS shipping conf # that they DID sign for it and then CVE found it...ironic.
Anyway, they "fixed it" sent it back. Still wouldnt play movies, locked up, skipped and made funky noises--called Samsung AGAIN and this time was fed up and talked to someone in their ECR (executive customer relations) dept to "resolve the issue". I told the guy that I didnt want to mess with it anymore and just wanted and exchange for a DIFFERENT MODEL or my $$ back--he said that I had to have it "repaired" twice before they would consider that--Ok, fine--sent it back to CVE, Inc.--they lost my unit AGAIN for 9 days and then when I threatened to call the BBB or Attny General they found it--again ironic. Then the rep made the comment that put the cherry on the top, "Maam, if we DO decide to replace your unit, it will be with a refurbished unit." Are you freaking kidding me--$700 so I can end up with someone elses broken down "fixed" unit---I DONT THINK SO!!
I am currently waiting to get my unit back. I was smart this time and marked my unit to make sure they were sending me mine back since they lost mine the 1st time I shipped it--I wanted to make sure I didnt get someone elses problem. In closing, DO NOT BUY THIS PRODUCT, IT SUCKS AND THE SAMSUNG SUPPORT SUCKS AND THEIR REPAIR FACILITY CVE, INC SUCKS.
2 of 2 found the following review helpful:
Stay away from this system Dec 26, 2009
A Blu-Ray player is, ultimately, only as good as its firmware. On a five star rating system, I'd rate this player 3.5, but the firmware is a good, solid 1.
As several other reviewers have mentioned, Blu-Ray discs take three to five minutes to load. While that seems very long to me, this unit is my first Blu-Ray player, so I have no basis for comparison. I have no way to tell whether this load time is standard for Blu-Ray players or not - but if this is unusually slow, it could probably be addressed with a firmware update.
Which brings up the main reason that I rate this system so low. I'm typing this review at the end of December 2009. I've had problems playing two recently-released Blu-Ray discs - one of them would never display the disc menu at all, and the other would lock up as soon as I selected the 'Play' option from the menu. Normally, these kind of problems indicate that the player needs a firmware update, so I followed the procedure to update the firmware only to find that I already had the most recent version.
I called Samsung technical support. They verified that my firmware version was, indeed, the most recent update, released in March of this year, and that, based on the problem that I reported, my only solution was to wait for the next firmware update. I asked when the next update might be released, and was told that I could expect it in January, because firmware updates are released every three months.
Me: Wait...every three months? But it's been nine months since your last update.
Support: Yes, sir. But the next update should be in January, based on the release schedule.
Me: But you're obviously not meeting this schedule. If updates are supposed to be released every three months, you've missed three updates.
Support: We're sorry for the inconvience.
Me: This means that any disc that's been released in the last nine months might fail.
Support: Yes. But that will be fixed with the January firmware update.
Me: Which I have no confidence in receiving.
Support: We're sorry for the inconvenience.
When I continued to express my disappointment and frustration with this issue, I was transferred to Samsung's second-tier support. At this level, I was talking to an actual technician. While he understood the issue, he pretty much reiterated the "solution" that was offered by the front-line support representative. He repeated that updates are released every three months, despite my reminder that the last one was nine months ago.
As of the time that I'm writing this review, this player might fail completely on any disc released after March 2009. That makes the purchase of any new disc a $20 - $40 gamble. When I pointed that out to the second-tier support technician, his response was "Well, SOME of the new discs will play. It all depends on the features of the individual disc." True enough - but I have no way of knowing which will work and which won't. Why would I buy any new disc, knowing that it may not play?
Since Samsung has fallen so far behind their firmware release schedule, I honestly wonder whether they've abandoned support for this player. I've written to their corporate customer service group to ask that specific question. When (if?) I hear back from them, I'll update this review.
In the meantime, if you're looking for a Blu-Ray system, I'd recommend finding one with more recent firmware.
*** edit 1/31/2010 ***
I never did get a response from Samsung, but they DID release a firmware update for this player on Jan 22nd 2010, according to their support website.
Based strictly on the picture and sound of the system itself, I'd rate this system at three or four stars, but my experience with the EXTREME delay in firmware updates combined with my less-than-satisfactory experience with Samsung's customer support has me leaving my review at one star. This may not be fair - the equipment itself is fine for an entry-level home theater system, but many people who are considering a purchase tend to seek out the best and worst reviews as part of their evaluation. By leaving my rating at one star, I can pass the warning that, while the system itself is acceptable, the firmware updates may not be reliable.
*** edit 4/22/2010 ***
The latest: I replaced the Samsung player with an LG that streams Netflix and other online sources in January, before the latest Samsung firmware update. I saw on the Samsung tech support site that the update had released, but I didn't hook the player back up to install it. I was going to give the player to my sister next week, though, so I plugged it in yesterday to install the update.
The installation failed. When I tried the update process, the player displayed a message stating that the player already has the most recent firmware.
I'm officially done. I'll BUY a different brand to give my sister rather than handing her this thing.
Total Garbage Aug 19, 2009
Purchased this product in Nov 08 and it has been nothing but a headache. First the sound quality from the speakers drops in and out. The load times for most blu-rays is over 5min if you are even lucky enough for it to work. I've sent the unit back to Samsung 3 times now and they have offered me an exchange for one of their new models. Their customer service is pathetic they have had my unit since july 13 and have finally today offered me an exchange after I have had to make phone calls daily to them because they have done nothing to resolve the issue. Also beware of CVE inc the company that Samsung contracts to do their warranty work the last time they supposedly "fixed" the unit it came back and as i removed it from the packaging you could hear what sounded like screws or other small components rolling around on the inside of the product. If I experience any of the same problems with the new model I will not be buying a Samsung product ever again.
Sound is SO bad... Jul 06, 2009
It was of display item at BestBuy for $200 and it apparently plays Netflix so I was conceiving it for my bedroom. After trying it in a store I was horrified by the abysmal sound. It looks nice with double midrange speakers and tweeter in each speaker, kinda Harman Kardon's style but the similarities end here. The fart this piece of junk produced has nothing to do with superb sound of HK speakers. It was so bad so I refused it even for 200. I own LG's tv and blu-ray stuff and the sound out of LG is really first rate. My 60" LG plasma tv produces AMAZING sound. I often prefer it to a theater system that I have as it is very clear on low volumes, very balanced and in general pleasurable. To my surprise Samsung is not even remotely close to LG's expertise. I guess I will stay away from Samsung products in general. Sorry for a generalization..
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